Refund and Returns Policy

If for any reason you are not satisfied with your purchase, or you received products that were incorrect or damaged, we offer a straightforward and hassle-free refund policy within 30 days of purchase.

Unsatisfied with product – if you have an issue with the product, please email bark@dogstreet.com.au or phone 0410419497 within 30 days of receiving the product and we can discuss any concerns you have.

Incorrect product – If you receive an incorrect product, we will issue a full refund or replacement at no additional cost to you. Please email bark@dogstreet.com.au or phone 0410419497 within 30 days of receiving the product and provide us with details of the incorrect product. 

Damaged product – If you receive a damaged product (not caused by delivery mishandling), we will issue a full refund. Please email bark@dogstreet.com.au or phone 0410419497 within 30 days of receiving the product and provide us with a description of the damaged product. 

Address for all refunds and returns is 87 Simcock Avenue Spotswood VIC 3015. For all correspondence regarding the refund or return please email bark@dogstreet.com.au or call 0410419497.

Please include your order number, the reason for the refund or return, and any other relevant information, including images of the treats. 

Our team will provide you with a return shipping label via email to download and print with clear instructions for returning the product.

Once we receive the product, we will process the request within 7-10 business days and if requested, issue a refund to the original payment method used at the time of purchase. 

Dog Street is happy to send replacement bags of treats where specific information has been provided showing the original treats received were not as described on our website.

If you have any questions or concerns, please do not hesitate to contact us, details are listed above.